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Employee Consumer Dispute Management - ref. 1103

  • Hybrid
    • Wallisellen, Zürich, Switzerland
  • Credit Cards

Job Details: On-site // Remote / Full-time contract

Workplace: Lugano

Job description

We are looking for a customer-focused and detail-oriented Customer Disputes & Fraud Specialist to join our team. In this role, you will play a key part in protecting our customers and ensuring the efficient handling of credit card disputes and fraud cases in a dynamic financial services environment.

  • Receiving and handling customer complaints and credit card fraud cases, including initial assessment and prioritization.

  • Processing dispute claims and fraud-related cases.

  • Performing chargebacks in accordance with the regulations of the card schemes (VISA, Mastercard, Diners Club) and internal company policies.

  • Advising cardholders on disputes, card misuse, and preventive security measures.

  • Providing customer support by phone and in writing in German, French, English, and Italian.

  • Carrying out various administrative tasks.

Job requirements

  • Experience in credit cards, chargebacks, fraud management, or customer service is an advantage.

  • Excellent language skills in German, French, English, and Italian (both spoken and written).

  • Analytical, structured, accurate, and reliable working style.

  • Strong customer orientation and excellent communication skills.

  • Ability to work under pressure and enjoy working in a dynamic environment.

What do we offer?

Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

Numerous benefits and incentives

Well-being, motivational and team-building activities

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