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Employee Collection Team Zürich - ref. 1068

  • Hybrid
    • Wallisellen, Zürich, Switzerland
  • Credit Cards

Job Details: On-site // Full-time contract

Workplace: Wallisellen

Job description

We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.

Key Responsibilities:

  • Phone contact with clients for credit management and debt recovery

  • Active listening to clients’ situations and identification of sustainable payment solutions

  • Negotiation of repayment plans and monitoring of agreed arrangements

  • Management and updating of cases in internal systems

  • Collaboration with the team to monitor open positions

  • Maintaining a professional and empathetic approach even in sensitive situations

Job requirements

  • Commercial training (commercial apprenticeship or equivalent qualification)

  • Native German and good knowledge of English

  • Excellent communication skills and strong customer listening abilities

  • Aptitude for managing customer relationships over the phone

  • Empathy, mediation skills, and solution-oriented mindset

  • Attention to detail and organizational skills

  • Team spirit and reliability

    Ideal profile

  • Young, motivated person eager to grow professionally

  • Ability to remain calm and professional even in difficult conversations

  • Team-oriented attitude and collaborative mindset

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