Job description

We are looking for a dedicated candidate to join our Backoffice team at Cornèrcard.

In this role, you will play a crucial part in supporting the team with administrative tasks and ensuring the smooth operation of the department.

Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
Maintain, update and manage customer records for credit and prepaid cardholders, ensuring data accuracy and completeness within the company's systems.
Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
Ensure timely, accurate and customer-focused handling of all requests, contributing to a high level of customer satisfaction.
Comply with internal procedures, quality standards and applicable regulatory requirements.
Proactively identify appropriate solutions to customer issues and escalate more complex cases to the relevant department when necessary.
Perform administrative and back-office activities, including the preparation and processing of operational reports, lists and documentation.
Maintain accurate customer records and documentation across the company's information systems.

What do we offer?

Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
Numerous benefits and incentives
Well-being, motivational and team-building activities

Job requirements

Excellent knowledge of Microsoft Office, particularly Excel (data management, filters and list processing), Word (business correspondence) and Outlook (email management).
Strong IT proficiency, with the ability to work efficiently and accurately across multiple systems and applications simultaneously.
High level of accuracy, reliability and attention to detail.
Strong customer service orientation, organisational skills and problem-solving abilities.
Excellent command of German (Proficiency, Native), French, Italian and English, both written and spoken.
Previous experience in a similar customer service, back-office or administrative role, preferably within the banking or financial services sector.
Resident in Ticino or willing to relocate