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Customer Advisor 100% Team Zurich

  • Hybrid
    • Wallisellen, Zürich, Switzerland
  • Credit Cards

Job Details: On-site // Remote / Full-time contract

Workplace: Walliselen


Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities: 

  • Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English

  • Receive and process client complaints and issues related to credit, prepaid and debit cards

  • Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

  • Ensure all customer interactions and processes comply with internal quality standards and legal regulations

  • Proactively find solutions for client complaints and escalating complex cases to the appropriate department

  • Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

  • Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

  • Numerous benefits and incentives

  • Well-being, motivational and team-building activities

Job requirements

For the job opening, we are looking for candidates who meet the following requirements:

  • Commercial or tourism background

  • Experience in customer service

  • Good knowledge of Office package/ PC use

  • Good communication skills

  • Languages: Italian, German/Swiss German, French and English

  • As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

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